Service Review
Each agreement against its targets with the customer, the team or the supplier; actions agreed; the service’s benefits and its life since go-live checked.
Why it matters
An agreement nobody reviews is a promise nobody keeps. The monthly review turns service levels into decisions.
- When
- Monthly
- Length
- 60 min
- Led by
- Service Owner
- Draws on
- ITIL service level management
Draws on
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Service Owner self-assessment · Self-assessments
The rest of this page is for subscribers
Subscribe to read the other 4 sections of this page:
- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps