Operational runbook
How the live service is run day to day: routine procedures, checks, escalation routes and supplier contacts. Moves to the product at handover.
Why it matters
The people running the service at 3am need the steps written down, not in the project team's heads.
- Owner
- Service Owner
- ITIL
- Service operation: operational procedures
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Go-live checklist · Checklists
- Release plan · Templates
- Collaboration standard: where work and documents live · Guides
- Solution Architect · Role guides
- Service Owner self-assessment · Self-assessments
The rest of this page is for subscribers
Subscribe to read the other 4 sections of this page:
- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps