Business Change Lead
Prepares services for the change: process redesign, training, super users, communications and adoption.
Why it matters
Technology changes nothing until services change how they work.
- Closest equivalent
- MSP Business Change Manager
- PRINCE2
- Senior User team
- ITIL
- Organisational change management
Draws on
Leads and owns
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Business Change Lead self-assessment · Self-assessments
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- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps
- Self-assessment and coaching