Adoption Review
Adoption checked 30, 60 and 90 days after each release and go-live: how many people use it, how-to calls, workarounds and training gaps. Outcomes recorded; follow-up requests raised.
Why it matters
A release that people do not use delivers no benefit, and workarounds hide risk.
- When
- Monthly
- Length
- 60 min
- Led by
- Product Manager
- Draws on
- Benefits management; ITIL continual improvement
Draws on
Led or owned by
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